Refund policy

Return Policy

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1. General Policy
Due to the nature of our products, Honey-Mood does not accept returns or offer refunds for products purchased. We take great care to ensure the quality and safety of our honey products before they leave our facility.

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2. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service within 7 days of receipt. We will assess the situation and, if necessary, issue a replacement or store credit for the affected item.

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3. Contacting Us for Issues
To report damaged or defective products, please reach out to us at sales@honey-mood.com and provide your order number, a description of the issue, and any relevant photos.

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4. No Returns for Opened or Used Items
For health and safety reasons, we do not accept returns for opened or used items, even if they are defective. All sales are final.

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5. Store Credit
In cases where a replacement is not possible, we may issue store credit at our discretion. Store credit can be used toward future purchases on our website.

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6. Contact Information
For assistance or further questions regarding our Non-Return Policy, please contact us at sales@honey-mood.com.